Privacy Policy

Last updated: June 2026

This Privacy Policy explains how Vortex Fire and Security Solutions Ltd ("we", "us", "our") collects, uses and protects the personal information you provide when you use our website or get in touch with us. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Vortex Fire and Security Solutions Ltd is a fire safety and security company based in the North East of England, providing fire risk assessments, fire alarms, extinguishers, intruder alarms, CCTV and compliance reporting across Tyne and Wear, Northumberland and County Durham. For any privacy matter you can contact us on 0191 364 0175 or through our contact page.

The information we collect

We only collect the information we need to respond to your enquiry and provide our services. This may include:

• Your name and the name of your business or organisation.
• Your contact details, such as your email address and telephone number.
• The premises address and details relevant to a quotation or assessment.
• Any information you choose to include in a message or enquiry form.
• Limited technical information collected automatically by cookies, such as your device type and how you use our website. See our Cookie Policy for more detail.

How we use your information

We use the information you provide to:

• Respond to your enquiry and provide a quotation.
• Carry out fire risk assessments, installations, servicing and other services you have requested.
• Keep records required for compliance, certification and reporting.
• Contact you about your enquiry, appointment or ongoing work.
• Improve our website and the service we offer.

Our lawful basis

We process your personal data on the basis of your consent when you submit an enquiry, our legitimate interest in responding to and managing enquiries, and the performance of a contract where we are providing you with a service. Where we are required to keep records for fire safety compliance, we may also process data to meet a legal obligation.

Sharing your information

We do not sell your personal information to anyone. We may share it with trusted service providers who help us run our business, such as email and hosting providers, only to the extent needed to deliver our service and always under appropriate safeguards. We may also disclose information where we are required to do so by law.

How long we keep it

We keep your personal information only for as long as necessary for the purposes set out above, including to meet any legal, accounting or compliance requirements. Records relating to fire safety work may be retained for longer where this is needed to demonstrate compliance.

Keeping your data secure

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. While no method of transmission over the internet is completely secure, we work to safeguard your data once we receive it.

Your rights

Under data protection law you have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your information in certain circumstances.
• Object to or ask us to restrict our processing of your information.
• Withdraw your consent at any time where we rely on it.

To exercise any of these rights, please contact us. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how we have handled your data.

Cookies

Our website uses cookies to help it function and to understand how visitors use it. You can read more in our Cookie Policy.

Changes to this privacy policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date.